New Mac??

Yep.. Let me tell you what's been going on. We've been basically without a computer for a few weeks. Actually, we just got our new computer about a week ago, so, anyway, it's been a while, actually. Had to load all our shortcuts and pages we usually visit (Note: when you back up your computer on an external drive, it doesn't save your safari bookmarks and shortcuts. Lesson learned. Sorry, Leslie, that's why we haven't been visiting your page, lately.) Anyway

This all starts about 5 months ago, when on my ibook, it kept not allowing me to put a disc in the drive (i.e. a CD) so, I called Apple care and I shipped it to them, and had it back in 3 days. CD drive was working. Month later, CD drive goes tits up again. This time, I can't even get a CD in it!! Like something is in the way. WTFO? SO, I call Apple again, and I ship it to them, and have it back in 2 DAYS!! By the way, sidebar here.. Apple is AWESOME!! Their customer service is the shit!! I called at like 7 at night, and the next afternoon, they sent me a BOX to send my mac in, pre packed with foam and postage paid. All you do is call DHL and they pick it up. I get it back in 2-3 days sent overnight. On top of that, when you call Apple you get an american usually in either CA, or CO of all places. They are fast, efficient and kind.

Okay, on with my story. They sent it back in 2 days, and it was fixed. They replaced the Super Drive. Well, no shit.. a month later, the super drive shit's the bed, again!! At this point, I'm positive it's not the drive, it's the alignment on the computer. Something is stripped out or beyond repair. I called, Apple, and they reassured me that if this happens again, they're sending me a brand new computer. No if's and's or but's. I mean, new, not refurbished. Anyway, I send off the computer and get it back in 3 days, and first disc I put in comes right out and it shit's the bed, as well. SO, I call Apple that night, they tell me no problem, and they think it's the functionality of the computer, and constant replacements that has caused permenant misalignment of the superdrive. Your new computer is on it's way. All I had to do was send my broken computer to them, and as soon as FED EX picked it up and scanned it, they shipped my new one off. Literally, within 35 minutes of them picking up my computer, I got an email with a tracking number for my new laptop. No SHIT!! It was here 22 hours later. That's amazing. Shanghai to Camp Lejeune in 22 hours. Wow.

On top of all that, they sent me 4 of the identical computers. On accident obviously. The honest integrity filled Marine in me called Apple and told them I have 4 laptops, and Thank you for the belated Christmas. They were like, "what??" Oh my god!! They had and still have no way to fix it. They can't even see where or how I have 3 extras!! These are not on their billing label or in their system. They are now, now that I read them the serial numbers and when I did that... They couldn't "see" those numbers in their system. I know this sounds hard to believe but it's all true. So, they are STILL taking my word that I have 3 EXTRA laptops here. My shipping label should be here monday, and I'm sending them off.

Before anyone emails me asking if they can have one.. NO! I'm not taking the chance of having 5700 worth of laptops not show up and they fix their mistake and tag me for it.

Anyway, the point to all this, is that we now have a computer once again. Leopard and all. Brand spanking new. One gripe.. No Appleworks or ANY real Word Processing program on here. Anyone got a fix for that?? Maybe Microsoft office or anything?

Alright, we'll talk to you all later


Mark